Frequently Asked Questions

1. What is Rent-to-Own?

Rent-to-Own is a contractual arrangement that allows the customer to rent a vehicle for a fixed period while making monthly payments. Upon successful completion of the full contract term and all due payments, ownership of the vehicle shall be transferred to the customer without any additional purchase price, subject to the terms of the agreement.

2. How does the Rent-to-Own process work?

The Rent-to-Own process includes the following steps:

1. Selection of a vehicle from the available inventory
2. Execution of a Rent-to-Own agreement
3. Payment of agreed monthly instalments during the contract period
4. Transfer of ownership upon full completion of the contract and payments

3. Is a down payment or security deposit required?

No down payment or security deposit is required for Rent-to-Own vehicles unless it is a custom ordered vehicle.

4. Is bank approval or a loan required?

No bank approval, auto loan, or financial institution involvement is required. This agreement is not a bank-financed product.

5. Who is eligible for Rent-to-Own?

Rent-to-Own is available to:

• Individuals aged 21 years or above
• UAE residents with a valid Emirates ID
• Holders of a valid UAE driving licence

6. What documents are required?

The following documents are mandatory:

• Valid Emirates ID
• Valid UAE Driving Licence

7. When will ownership of the vehicle be transferred?

Ownership of the vehicle shall be transferred only after:

• Completion of the full contract period
• Settlement of all outstanding instalments, charges, and obligations

8. Can the agreement be cancelled?

Yes. The customer may cancel the agreement at any time, unless it is a custom ordered vehicle..

9. Will any payments be refunded upon cancellation?

No. All payments made prior to cancellation shall be treated strictly as rental charges and are non-refundable. Ownership transfer will not apply if the agreement is cancelled before completion.

10. Is same-day vehicle delivery available?

Same-day delivery may be provided, subject to vehicle availability..

11. Can a customer order a brand-new vehicle?

Yes. Customers may request a brand-new vehicle of their choice, Such orders require:

• 20% down payment
• 80% value under a Rent-to-Own agreement.

12. Can a customer order a used vehicle?

No. Custom vehicle orders are limited to brand-new vehicles only.

13. Is vehicle replacement allowed?

Vehicle replacement is permitted once only, provided that:

• The vehicle was not a brand-new custom order
• The request is made within one (1) month from the contract start date.

14. Can the customer drive the vehicle immediately?

Yes. The customer may use the vehicle immediately upon contract execution, document verification, and vehicle handover.

15. Is Rent-to-Own considered a loan or financing product?

No. Rent-to-Own is a rental agreement with an ownership option upon completion. It does not constitute a loan, credit facility, or financing arrangement.

16. What happens if the customer completes the full contract?

Upon successful completion of the contract and fulfillment of all payment and contractual obligations, ownership of the vehicle shall be transferred to the customer in accordance with applicable laws and procedures.